Customer Service Representative

Location US-TX-Houston
Job ID
# of Openings


Metal Prep® has been an industry leader since 1972, supplying high quality, pre-painted, hot-rolled steel to the construction industry. Our advanced production facilities have the distinctive capability of painting and slitting hot-rolled steel coil for use in a wide variety of structural shapes. In addition to providing toll-processing services for customer-owned steel, Metal Prep® also markets single-invoice pre-painted packages.



Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.


The Customer Service Representative serves as the primary contact for customers and/or consignees of Metal Prep. The Customer Service Representative is responsible for customer/consignee communication, on time delivery performance and inventory management. The Customer Service Representative ensures that customer requirements are met and that customers are satisfied with the company services.



Essential Duties & Responsibilities:    

  1. Check to ensure that appropriate changes were made to resolve customers' problems.
  2. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
  3. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  4. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  5. Refer unresolved customer grievances to designated departments for further investigation.
  6. Responsible for management, analysis and reporting of customer specific KPI’s.
  7. Responsible for understanding and complying with the fundamental principles associated with the Quality and Environmental Managements systems in place at Metal Prep.
  8. Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals.
  9. Responsible for the receipt and the timely acknowledgment of customer purchase orders and their order entry into paint line, slitter or embosser production backlog(s).
  10. Responsible for paint line, slitter and embosser production planning to meet the customer’s required delivery dates.
  11. Responsible for effectively communicating with the customer when a requested delivery date cannot be met by Metal Prep facility.
  12. Responsible for the receipt, entry, coordination and tracking of customer shipping releases.
  13. Responsible for customer specific reporting of coil receipts, production, shipments and rejections.
  14. Responsible for receipt, development and the timely issuance of requests for quotations that conforms to the companies pricing strategies.
  15. Responsible for the entry of customer complaints in the company’s quality system, ensuring that customer does receive a timely resolution.
  16. Communicates (verbally and in writing) daily with external customers, consignees and internal personnel from Quality Control, Production and Shipping to ensure that all customer/consignee requirements are met and that customers and or their consignees are satisfied with the companies’ services.
  17. Keeps equipment and work area clean and orderly.
  18. Ensure compliance with federal and state laws.
  19. Perform all duties in a safe manner.
  20. Perform other duties as assigned.


Education and/or Experience:

  • Bachelors Degree Arts or related degree preferred
  • A minimum 3 years of experience or related work experience is preferred 
  • Additional experience may be considered in lieu of the educational requirements


Other Knowledge, Skills & Abilities:

  • Proficiency in Microsoft Office applications 
  • Strong Math Skills; Good with decimals and fractions
  • A detailed understanding of metal, paint characteristics and coil coating lines is preferred
  • Ability to work effectively to meet deadlines
  • Ability to work with a diversified work force
  • Offers of employment may be contingent upon passing a substance abuse screening test and/ or criminal background check



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