Customer Service / Order Entry Clerk

US-AR-N Little Rock
Job ID
# of Openings


Heritage Building Systems is the leading manufacturer of metal building systems for the Architectural, Commercial/Industrial, Institutional, Agricultural, and Residential Markets.  From concept to completion, Heritage Building Systems dedicates its staff and facilities to producing quality and service.  Heritage Building Systems was founded in 1979 and joined with Houston-Based NCI Group, Inc. in 2004. 



Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.


This position will fulfill both order entry, administrative and lead qualifying duties.


Responsibilities include but are not limited to:

  • Qualify sales opportunities to be closed by a Sales Representatives
  • Work collectively with Business Development Managers and other Sales team members
  • Update and maintain client and prospect data in our CRM
  • CRM Reporting
  • Data entry in several different programs used by the business
  • Preparing job files and indexing as needed
  • Providing exceptional customer service by providing customers with needed job information
  • Processing credit cards and checks
  • Processing of tax exemptions for customer
  • Auditing of completed files
  • Adhere to NCI’s Core Values
  • Other miscellaneous duties as required


  • 1+ year(s) sales, lead generation or call center customer service experience preferred
  • High school or college preferred and may be substituted for prior sales experience 
  • Intermediate level user of Microsoft Office products (Word, Excel, Outlook)
  • Must be self-motivated to achieve goals
  • Strong verbal and written communication skills required
  • Ability to learn and understand technology and/or industry terminology
  • Ability to multi-task, work under pressure and meet deadlines required
  • 10-key calculator
  • Comparative mathematics skills



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